Terms of use

1. Definitions

• “Clienta” or “we”: Pishgaman Novavar Karoun and the clienta.ir / app.clienta.ir service.
• “You” or “customer”: the person or legal entity that creates an account or administers a workspace.
• “User”: anyone you invite into the workspace.
• “Workspace”: your team’s environment, including contacts, deals, activities and other CRM data.
• “Service”: the cloud software, mobile apps, integration marketplace and related support.

2. The service

Clienta is cloud CRM software for customers, pipeline, activities, reporting and related features. You access it in a browser and, where enabled, on Android and iOS. You do not install a server.

Plan features are listed on the pricing page. Clienta may improve, move or re-pack features; a material cut to a paid plan is communicated, with a reasonable alternative where applicable.

3. Eligibility and Iranian law

Use is for people over 18 or valid legal entities. You must use the service only within the laws of the Islamic Republic of Iran, including the Electronic Commerce Act, the Computer Crimes Act, the Act on the Protection of Computer Software Rights, and applicable tax and commercial rules.

You are responsible for content entered by you and your users, and for any legal breach that follows from it.

4. Accounts and workspaces

• Registration details must be accurate. Do not share one login across people; each user needs a seat.
• The workspace admin is responsible for invites, roles, visibility groups and removing people who leave the team.
• You are responsible for passwords and activity on your team’s accounts. Report suspicious sign-in to support at once.
• Clienta may suspend an account for serious breach, unpaid fees or a legal order.

5. Trial

The free trial lasts 14 days and is for evaluation, not unlimited commercial use after it ends. Status is visible in the product before it expires. Without a paid plan, access may stop.

Data you enter during the trial is yours. Export it before the trial ends. After suspension we keep it for a reasonable period, then may delete it.

6. Subscription, price and payment

• Prices are shown on the pricing page by plan and billing period (monthly or yearly). Amounts are per user per month unless stated otherwise.
• Payment is through an Iranian banking gateway. Clienta does not store full card numbers.
• Invoices follow Iranian tax rules. VAT or other statutory charges are added where they apply.
• You can change plan in the product or via support. Downgrading may reduce feature limits.
• Late payment may lead to suspension. Fees for time already used are generally not refundable, unless consumer law or a Clienta error requires otherwise.

7. Consumer cooling-off

Clienta is mainly a business-to-business service. If the buyer is a consumer (natural person) under the Electronic Commerce Act, the statutory seven-working-day cooling-off right for distance contracts applies, subject to that Act’s conditions and exceptions.

If digital service delivery has begun with your consent before that period ends, the statutory exception for services already started may apply. The 14-day trial is the practical way to evaluate before you pay.

8. Software and data ownership

The software, brand, interface, documentation and code belong to us or our licensors. You receive a limited, non-exclusive, non-transferable licence to use the service under your plan — not ownership of the software.

Workspace data belongs to you. Clienta has no ownership of it and uses it only to provide, secure and back up the service and to meet legal duties. You grant us a limited licence to process that data for those purposes.

Reverse engineering, reselling the service as a separate product, bypassing technical limits or using the Clienta brand without permission is forbidden, except where the law expressly allows it.

9. Acceptable use

You must not use Clienta to:

• Send spam, phishing, or unauthorised bulk SMS or email.
• Upload malware or attempt to break into the system or another workspace.
• Host criminal content, infringe copyright, or store sensitive data without the data subject’s explicit consent.
• Disrupt the service or exceed fair use of resources in a way that harms other customers.

10. Third-party integrations

The marketplace may offer SMS, accounting, WordPress, email, calendar, webhook or file connections. Each connection is subject to that provider’s terms. Changes or outages on their API are outside Clienta’s full control.

Enabling an integration authorises the data exchange that feature needs. You are responsible for configuration and for licences on that side.

11. Availability, support and liability

Clienta aims to keep the service available and to give reasonable notice of planned downtime. Uninterrupted internet access is not guaranteed. Maintenance, force majeure, national connectivity issues or your breach are exceptions.

The service is provided as a tool for sales and follow-up. Clienta does not guarantee a particular commercial result, such as a sales figure.

To the extent Iranian law allows, Clienta’s aggregate liability is limited to the amount you paid us for the service in the previous three months. Indirect loss, lost profit or data loss caused by you or a third party sits outside that cap. This limit does not exclude liability for fraud or wilful misconduct.

12. Confidentiality

Each party treats the other’s non-public information as confidential and discloses it only to perform this contract, with consent, or if the law requires it. Workspace data is your confidential information. Unpublished product features are ours.

13. End of service and export

You may stop renewing or ask us to delete the account at any time. Clienta may close access after reasonable notice for a material breach — or immediately for an urgent security or legal issue.

Export your data from the product before the account ends. After termination, access stops and data is deleted after the retention window in the privacy policy.

14. Changes to these terms

We may update these terms for law, pricing or product changes. The current version is this page. Material changes are announced with reasonable notice. If you do not agree, stop using the service; continued use means you accept the new version.

15. Governing law and disputes

This contract is governed by the laws of the Islamic Republic of Iran. Persian is the authentic language. The English text is for convenience; if the two conflict, Persian prevails.

Disputes are first handled through support and negotiation. If they remain, the competent courts at the legal domicile of Pishgaman Novavar Karoun have jurisdiction, unless procedural law gives a consumer another forum.